Modular principle allows excellent customer service worldwide
At GEA Brewery Systems, plant operators can determine their
individual service level themselves. Depending on the equipment, the degree of
capacity utilization and the convenience they want, they can choose from a
range of different service modules. This toolkit of service modules ensures
high plant availability and efficient processes with increased operational
safety and optimized production costs.
The service concept is based on
the target set by the service team at GEA Brewery Systems, to sustainably
improve the service for brewery plants with intelligent solutions that provide
practical support to take full advantage of the plants' potential. After many
years of work with plant operators, a unique service brand was created for GEA
customers: ‘Service next level’.
More than just after-sales
service
‘Service next level’ stands for a new type of service
for breweries. Instead of an over dimensioned all-in-one service, GEA Brewery
Systems’ customers have a choice. They know their production requirements best
and they can tailor their individual service level from flexible service
modules. This allows modules to be adjusted to the production conditions of the
equipment on site and provide reliable, cost-effective maintenance with the
minimum of downtime.
To ensure high plant availability long term,
customers can choose from the following modules:
•
REPAIR: For rapid return to production after a
breakdown.
•
ATTENTION: Gives you a thorough
overview of the current plant condition.
• CARE: For maximum plant availability now and
in the future.
If breweries particularly aim at efficiency and optimization of
production costs, the following modules are available:
•
CONNECTION: Get back to an optimum production level fast
when technological conditions have changed.
• RESPONSE: Learn how to bring your plant up to
date.
• EFFICIENCY: Ensure the efficiency of your plant
long term.
The new service concept ‘Service next
level’ is made up of modules that are tailored to the brewery equipment.
Service contracts also provide support in case of emergency and spare parts
whenever and wherever they are required by our customers. With ‘Service next
level’, maximum plant availability has top priority.
24h-emergency service – any time, any place
Each service contract includes a 24-hour emergency service,
which guarantees fast and efficient help - all around the world. Many problems
can be solved immediately on the phone or by remote diagnosis. Otherwise, our
service team is on site within few hours.
Spare
parts – Reduced storage requirements, higher flexibility
Optimized spare parts management requires the classification
of important wear parts according to their impact on production. This is also
part of ‘Service next level’. Thanks to modern efficient spare parts logistics,
the customer gets the required parts as fast as possible, saving costs for
spare parts storage and lowering production costs.
Many GEA Brewery
Systems customers have already seen that we really live the concept of ‘Service
next level’. Meanwhile, the service team has concluded service contracts
worldwide: clear proof of the efficiency and practical approach of this
concept. No wonder: with ‘Service next level’, we work with our customers to
achieve the optimum in plant availability and efficiency.
Further
information:
Karl-Heinz Höhn, Head of Service Department, GEA Brewery
Systems: +49 9321 303-441
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